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Lux Florals | Returns & Cancellation Policy

WHAT’S YOUR RETURN POLICY?

If you are not entirely satisfied with your purchase of our eternity roses or your faux floral arrangements, we’re here to help!

ROSES THAT LAST AN ETERNITY

Due to the living nature of our long lasting roses bouquets, we are unable to offer a refund unless the bouquet is faulty. Please email us as soon as possible at hi@luxflorals.co.uk and we will get back to you within 48 hours. Should we accept the return of your bouquet you will be expected to cover the cost of the return. Upon receipt we will inspect the bouquet and then advise on a replacement or refund. 

 FAUX FLORAL ARRANGEMENTS

Please contact us on hi@luxflorals.co.uk should you faux floral arrangements/bouquets arrive damaged. This is a very rare case but we understand the importance of every part of your wedding, so will be more than happy to discuss a replacement/refund.