One Year Roses UK | Frequently Asked Questions

WHAT’S YOUR RETURN POLICY?
If you are not entirely satisfied with your purchase of luxury one year roses, we’re here to help!
~
In the very rare case that your bouquet of one year roses arrives faulty in someway, please contact us at hi@luxflorals.co.uk and we will happy to discuss a replacement or refund for you.
~
DO YOUR ONE YEAR ROSES ARRIVE EXACTLY AS SHOWN ONLINE?
We endeavor to always create all of our one year roses bouquets as close to the images shown online, due to our business being based online only, on rare occasions there can be slight variants in the colour of the roses and the colours you see on your screen.
~
DO YOU OFFER INTERNATIONAL SHIPPING?
Unfortunately we do not offer international delivery currently. But please do register for our VIP discounts and you will updated once we are able to ship to other countries. 
~
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Any orders placed Monday – Friday before 5pm will be processed that day.
Any order placed after 5pm or on a Saturday or Sunday will be processed the following Monday.
Delivery times are the 3 days after so end to end we endeavour for you to receive your one year roses bouquet by the 4th day. 
~
If you require an earlier delivery then is outlined above, please contact us at hi@luxflorals.co.uk quoting your order number and requirements and we will do what we can to meet your request.
~
MY TRACKING SAYS IT WAS DELIVERED, BUT MY RECIPIENT NEVER RECEIVED THE DELIVERY. 
If this happens our customer service team will try its utmost to assist you. We will contact the courier and make the relevant enquiries to locate your order.
~
GOT ANOTHER QUESTION?
Simply get in touch and send an email to hi@luxflorals.co.uk or see our FAQ's here
~
We also reserve the right to cancel any order that circumstances deem necessary.